Ardens-QMasters
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key performance indicators

Our QToolset and QToolset Enterprise can be evaluated using the following indicators:

Complaints
  • Acknowledged within 3 working days of receipt
  • Response within 20 working days of receipt

Urgent Updates to QToolset Enterprise
  • Delivered within 5 working days of request.
    Practices may need to install updates themselves where they are not using Resource Publisher.

Routine Updates to QToolset Enterprise
  • Acknowledged within 5 working days.
  • Delivered within 20 working days of request.

service outcome reports

EMIS Web does not record the number of times an alert has appeared or a template has been used. It is, however, possible to identify changes in clinical coding that have occurred since the QToolset has been installed.

Where practices have purchased a Data Validation Report we offer a Data Validation Outcome Report (on request) that will confirm the value of the re-coded data and highlight patients that have not been re-coded.
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