key performance indicators
Our QToolset and QToolset Enterprise can be evaluated using the following indicators:
Complaints
Urgent Updates to QToolset Enterprise
Routine Updates to QToolset Enterprise
Complaints
- Acknowledged within 3 working days of receipt
- Response within 20 working days of receipt
Urgent Updates to QToolset Enterprise
- Delivered within 5 working days of request.
Practices may need to install updates themselves where they are not using Resource Publisher.
Routine Updates to QToolset Enterprise
- Acknowledged within 5 working days.
- Delivered within 20 working days of request.
service outcome reports
EMIS Web does not record the number of times an alert has appeared or a template has been used. It is, however, possible to identify changes in clinical coding that have occurred since the QToolset has been installed.
Where practices have purchased a Data Validation Report we offer a Data Validation Outcome Report (on request) that will confirm the value of the re-coded data and highlight patients that have not been re-coded.
Where practices have purchased a Data Validation Report we offer a Data Validation Outcome Report (on request) that will confirm the value of the re-coded data and highlight patients that have not been re-coded.
